Cancellation and refund Policy

Cancellation and refund policy MALLORCA EATS LOCAL

Name or business name: MALLORCA EATS LOCAL S.L. en adelante “MEL”
CIF: CIF: B16631145
Name: MALLORCA EATS LOCAL
Comercial activity:
 Registro General de Empresas, Actividades y Establecimientos Turísticos MT/150
Direction:
 C/ Busqueret 4 , 2B · Palma de Mallorca, Baleares España
Phone:
 602 831 231
Security Manager: MALLORCA EATS LOCAL S.L.
Email: info@mallorcaeatslocal.com (for any matter related to this privacy policy).

MALLORCA EATS LOCAL allows the cancellation of any tour contracted under the means and platforms provided, taking into account the following cases and charges that come from its total or partial cancellation:

UP TO GROUPS OF 8 PEOPLE

-The total or partial cancellation before 48 hours of the agreed time of the tour will entail an expense of 50% of the total amount of the service, except force majeure.

-The total or partial cancellation before 8 hours of the agreed time of the tour will entail an expense of 100% of the total amount of the service, except force majeure.

FOR GROUPS OF MORE THAN 8 PEOPLE

-The total or partial cancellation before 96 hours of the agreed time of the tour will entail an expense of 50% of the total amount of the service, except force majeure.

– The total or partial cancellation before 48 hours of the agreed time of the tour will entail an expense of 100% of the total amount of the service, except force majeure.

Under what circumstances can I benefit from the Force Majeure Policy?

These are some of the situations we contemplate:

 • Unexpected death or serious illness of the owner, the guest or a member of their direct family (spouse / partner, children, parents, legal guardians, grandparents or siblings).
• Serious injuries that prevent the guest from traveling or the owner from staying.
• Natural disasters of importance or adverse weather conditions of great intensity that affect the place of destination or exit.
• Urgent travel restrictions or serious security alerts issued by the competent national or international authorities (such as a ministry or other body of the Public Administration) after the date of booking.
• Endemic disease declared by a reliable national or international authority (such as the European Center for Disease Prevention and Control or the World Health Organization).
 • Serious property damage or maintenance problems that directly affect the owner’s ability to ensure a safe stay.

 Civil obligations imposed by the authorities after the date of the reservation (exemple: designation as a member of the jury in a trial, declaration before the courts, military or governmental obligations).